Privacy Policy

Last Updated: February 13, 2026

Balanced Waters Therapy, LLC (“we,” “our,” or “us”) is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy describes how we collect, use, and protect your information when you visit our website and interact with our services.

This policy applies to information collected through our website and electronic communications. It does not replace our Notice of Privacy Practices, which governs protected health information (PHI) shared during the course of therapy.Information We Collect

1. Information Collected Automatically (Website Use)

When you visit our website, certain information is automatically collected, including:

  • IP address

  • Browser type and version

  • Time zone

  • Pages visited

  • Referring website

  • Date and time of visit

This information is collected through:

  • Cookies (small data files stored on your device)

  • Log files

  • Web beacons, tags, and pixels

We use this information to:

  • Maintain website functionality

  • Improve user experience

  • Analyze website traffic and performance

  • Maintain security and prevent fraud

You may disable cookies through your browser settings; however, some website features may not function properly if cookies are disabled.

2. Information You Provide Directly

We collect information that you voluntarily provide to us through:

  • Contact forms

  • Consultation requests

  • Email communication

  • Intake paperwork

  • Appointment scheduling systems

This information may include:

  • Name

  • Email address

  • Phone number

  • Mailing address

  • Insurance information

  • Payment information

  • Any information you choose to share in your message

We refer to this as “Personal Information.”

If you become a client, additional information you provide may be considered Protected Health Information (PHI) and is governed by HIPAA and our Notice of Privacy Practices.

How We Use Your Information

We use your information to:

  • Respond to inquiries

  • Schedule consultations and appointments

  • Provide therapy services

  • Process payments

  • Send administrative communications

  • Maintain clinical records (as required by law)

  • Improve website functionality and security

We do not sell your personal information.

How We Share Your Information

We only share your information when necessary and in accordance with applicable laws, including HIPAA, where applicable.

We may share information with:

  • Squarespace (website hosting and forms)

  • TherapyNotes (secure electronic health record system)

  • Google Workspace (email and document management)

  • Payment processors

  • Insurance companies (if applicable)

  • Legal authorities, when required by law

We require our service providers to maintain appropriate safeguards for your information.

Data Storage & Security

We use commercially reasonable safeguards to protect your information. However, no method of internet transmission or electronic storage is 100% secure.

Please be aware:

  • Email communication is not fully secure.

  • Website contact forms may not be encrypted.

  • We recommend avoiding sharing highly sensitive clinical information through general website forms or standard email.

If you are a therapy client, clinical records are maintained securely in our HIPAA-compliant electronic health record system.

We retain records in accordance with California law and professional licensing requirements.

Behavioral Advertising & Analytics

Our website may use basic analytics tools to understand how visitors interact with our site. We do not use your personal health information for advertising purposes.

You may opt out of certain targeted advertising services by adjusting your browser settings or visiting:

Your Privacy Rights

California Residents (CCPA/CPRA)

If you are a California resident, you have the right to:

  • Request access to personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of personal information (subject to legal and clinical record retention requirements)

  • Request information about how your data is used

To exercise these rights, please contact us using the information below.

European Residents (GDPR)

If you are located in the European Union, you have the right to:

  • Access your personal data

  • Correct or update your information

  • Request deletion

  • Restrict or object to processing

  • Request transfer of your data

Please note that our services are intended for clients located in California and the United States.

Third-Party Websites

Our website may contain links to other websites. We are not responsible for the privacy practices of those websites. We encourage you to review their privacy policies separately.

Changes to This Policy

We may update this Privacy Policy periodically. The “Last Updated” date at the top reflects the most recent revision. Changes are effective immediately upon posting.

Complaints

If you have concerns about how your information is handled, please contact us so we may address the issue.

California residents may also contact:

Complaint Assistance Unit
Division of Consumer Services
California Department of Consumer Affairs
1625 North Market Blvd., Suite N 112
Sacramento, CA 95834
Phone: (800) 952-5210

Contact Us

If you have questions about this Privacy Policy or your personal information, please contact:

Balanced Waters Therapy
4433 E. Village Rd., Ste H
Long Beach, CA 90808

E-mail: info@balancedwaterstherapy.com
© 2026 Balanced Waters Therapy, LLC. All rights reserved.